TL;DR: Chatbase has a $0 Free plan, while paid plans start with Hobby at $40 per month. Standard is the plan Chatbase marks as “Popular” and costs $150 monthly, or $120 per month when billed annually. Pro costs $500 monthly, or $400 per month annually. Annual billing cuts the listed monthly equivalent by 20%. If you sign up through Rewardio, eligible paid subscriptions currently earn 15% recurring cashback for 12 months. The catch is usage. Every self-serve plan includes one AI agent, message credits can disappear faster with advanced models, and add-ons can raise the real bill quickly.
Someone searching for Chatbase pricing usually wants two things: the real monthly cost and the cheapest way to get the features they actually need.
The headline prices only answer part of that. Chatbase uses message credits, limits features by tier, and sells extra agents and branding removal separately. That means a $40 plan can turn into a much larger monthly bill if your support volume grows.
This guide breaks down every live Chatbase plan, the annual discount, add-ons, trial options and the catches worth knowing before you pay. For a broader look at the product itself, read our Chatbase review.
Chatbase pricing plans at a glance
Chatbase currently offers four standard tiers plus Enterprise. The company lists annual pricing at 20% below the monthly equivalent.
| Free | Hobby | Standard | Pro | Enterprise | |
|---|---|---|---|---|---|
| Monthly | $0 | $40/month | $150/month | $500/month | Custom |
| Annual, per month | $0 | $32/month | $120/month | $400/month | Custom |
| Annual total | $0 | $384/year | $1,440/year | $4,800/year | Custom |
| Best for | Testing and small proofs of concept | Small sites with modest support traffic | Growing teams that need serious support features | High-volume teams needing deeper analytics | Larger organisations with security and governance needs |
| Message credits | 50/month | 700/month | 4,000/month | 15,000/month | Higher custom limits |
| AI agents | 1 | 1 | 1 | 1 | Custom |
| Key inclusions | Limited models, 1 member | Advanced models, integrations, attachments, basic analytics, 2 members | Helpdesk, voice, telephony, API access, personalization, advanced integrations, 3 members | Advanced analytics, source suggestions, tickets as a source, 5 members | SSO, white-labeling, audit logs, SLAs, priority support, zero data retention |
| Cashback via Rewardio | N/A | 15% | 15% | 15% | Check eligibility |
The Free plan includes 50 message credits, one member and one AI agent. It gives you limited model access. Chatbase also deletes free-plan agents after 14 days of inactivity.
Hobby raises the allowance to 700 credits and supports two members. You also get advanced models, integrations, attachments and basic analytics.
Standard is the biggest functional jump. It includes 4,000 credits, three members, helpdesk tools, voice, telephony, outbound campaigns and API access. It also adds personalization, automatic retraining and advanced integrations such as Stripe and Zendesk.
Pro moves to 15,000 credits and five members. It adds advanced analytics, source suggestions and the ability to use tickets as a source. Enterprise goes further with custom limits, SSO, roles, white-labeling, audit logs, priority support and SLAs.
Which Chatbase plan is the best value?
For pure testing, Free wins. You can train an agent, see how it answers and decide whether the basic workflow suits your business before paying anything.
Hobby makes sense when you need a real deployment but do not need a helpdesk, voice or API access. At $40 monthly, it is the cheapest paid route into advanced models and integrations. Its 700-credit allowance is still small for a busy customer-facing bot.
Standard is the best-value tier for many businesses. Chatbase itself marks it as Popular, and the feature jump explains why. Helpdesk, voice, telephony, API access and advanced integrations all arrive here. Those tools matter if the agent needs to do more than answer simple website questions.
Pro is harder to justify unless you need the larger credit pool or advanced analytics. The jump from $150 to $500 per month is substantial. Do not buy Pro just for breathing room if occasional extra credits would cost less.
Enterprise is a different buying decision. It targets larger teams that need SSO, custom permissions, audit logs, contractual SLAs or stricter data controls.
Chatbase monthly vs annual pricing
Annual billing is straightforward. Chatbase advertises a 20% saving when you pay yearly.
Hobby drops from $40 to a $32 monthly equivalent. You pay $384 for the year instead of $480 across 12 monthly payments, a $96 difference.
Standard falls from $150 to $120 per month on annual billing. The annual charge is $1,440, compared with $1,800 if you stayed monthly for a full year. That saves $360.
Pro drops from $500 to $400 per month, billed as $4,800 for the year. Twelve monthly payments would total $6,000, so the annual difference is $1,200.
The annual option makes sense once you know Chatbase fits your workflow and traffic. Monthly billing costs more, but it keeps your commitment smaller while you learn how quickly your agent burns credits.
The Chatbase pricing catches to watch
The biggest catch is the credit system. A “message credit” does not always equal one customer interaction.
Chatbase currently charges different credit amounts by AI model. Many models consume one credit per response, but some advanced models use two, three, four, five or even six. That can shrink a plan’s practical conversation capacity much faster than the headline allowance suggests.
Credits also reset monthly. Subscription credits do not roll over. If you run out, the AI agent becomes unavailable unless you wait for the reset, upgrade or use auto-recharge credits.
Voice makes the maths even more important. Chatbase documents a charge of six message credits per voice minute, plus the credits used by the AI model for each response. A busy voice deployment can therefore burn through Standard or Pro limits quickly.
The second catch is that each self-serve plan includes only one AI agent. Extra agents cost $25 per agent each month. On annual billing, Chatbase lists them at $300 per agent per year.
Branding removal is another paid extra. Removing “Powered by Chatbase” costs $99 per month, or $1,188 per year. Auto-recharge costs $40 per 1,000 message credits. Those top-up credits do not expire.
Custom domains are not a normal self-serve add-on. Chatbase’s documentation says they are available only on Enterprise, with no public price listed.
Does Chatbase have a free trial or free plan?
Yes. Chatbase offers both.
If you’re looking for the Chatbase pricing free plan, the free tier costs $0 and includes 50 monthly message credits. It is useful for testing an agent, but the limits make it a poor fit for a live support operation. Free agents can also be deleted after 14 days of inactivity.
Hobby, Standard and Pro each advertise a 7-day trial on the live pricing page. That gives you a better way to test paid features before committing to a full billing cycle.
Chatbase does not advertise a general money-back guarantee. Its terms say fees are generally non-refundable, except where the agreement specifically provides otherwise. Treat the trial as the safer evaluation window.
How to pay less for Chatbase
Start with the cheapest plan that covers your must-have features. Do not jump to Standard because it is marked Popular if Hobby already handles your website traffic and integrations.
Next, test monthly before locking into a year. Once you understand your credit usage, annual billing becomes the obvious lever. The listed saving is 20% across Hobby, Standard and Pro.
Watch model choice too. A lower-credit model can stretch the same monthly allowance much further. That matters more than it first appears when thousands of responses are involved.
Turn on auto-recharge only with a threshold you are comfortable paying for. It prevents downtime, but it can also turn a fixed subscription into a variable monthly bill.
There is no current Chatbase lifetime deal on the official pricing page. Chatbase previously sold lifetime access through AppSumo, but that deal is no longer available. Treat pages advertising a current lifetime purchase with caution.
We also could not verify a standing public Chatbase coupon on Chatbase’s own pricing page. You do not need a code for Rewardio cashback. The current Rewardio rate gives eligible subscriptions an effective 15% back for 12 months.
How Chatbase cashback through Rewardio works
Rewardio currently lists 15% recurring cashback for Chatbase for 12 months. The rate was verified live on September 3, 2026.
You start from the Chatbase cashback page on Rewardio and click through before subscribing. Chatbase pays Rewardio a commission for the tracked signup. Rewardio then passes a share of that commission back to you as cashback.
The important part is that this offer is recurring for 12 months, not just a first-payment rebate. Rewardio says Chatbase purchases require a short claim so the subscription can be matched to your account.
No Chatbase coupon is needed. Activate the cashback through Rewardio, complete the eligible purchase and follow the claim steps shown there.
Is Chatbase worth the money?
Chatbase can be good value when one AI agent can absorb a meaningful chunk of repetitive support work. The Standard plan is especially compelling because it adds the helpdesk, voice and API features many businesses actually need.
The pricing gets less attractive when volume grows unpredictably. Multi-credit models, voice usage, extra agents and branding removal can all push the real cost well above the headline plan.
That does not make Chatbase overpriced by default. It means you should price it against your actual support volume, not the number on the pricing card.
Chatbase says more than 10,000 businesses use the platform. It also supports GDPR compliance and SOC 2 Type II, while Enterprise adds features such as SSO and SLAs.
If you are also comparing other AI support tools, our Chatbase alternatives guide looks at the wider market and helps you decide whether another pricing model fits better.
Chatbase pricing FAQ
What is Chatbase?
Chatbase is a platform for building AI agents for customer support, sales and customer engagement. You can train agents on your website, documents and other business data, then deploy them across channels such as web chat, email, voice, WhatsApp and Slack. Chatbase says more than 10,000 businesses use the platform.
How do I cancel a Chatbase subscription?
You can disable renewal from your Chatbase workspace settings. Chatbase’s terms also allow cancellation by contacting its billing team. Your paid plan stays available until the current subscription period ends, then the workspace drops to the Free tier. Chatbase says fees are generally non-refundable.
How much is Chatbase?
Chatbase starts at $0 on Free. Hobby costs $40 monthly or $32 per month billed annually. Standard costs $150 monthly or $120 per month annually. Pro costs $500 monthly or $400 per month annually. Enterprise uses custom pricing.
Does Chatbase have a free trial?
Yes. Chatbase currently advertises a 7-day trial for Hobby, Standard and Pro. It also offers a permanent Free plan with 50 message credits per month.
Is there a Chatbase discount?
Yes, but the most reliable savings do not require a coupon. Chatbase discounts annual billing by 20% on its self-serve paid plans. Rewardio currently adds 15% recurring cashback for 12 months on eligible subscriptions. We could not verify a standing public Chatbase coupon on the official pricing page.
Verdict
Chatbase pricing is easy to understand at first glance, but the real bill depends on usage.
Free is enough to test the core idea. Hobby is the cheapest sensible paid entry point. Standard offers the strongest feature-to-price balance for most customer-support teams. Pro only makes sense when its higher credit allowance and analytics justify the jump.
Before paying annually, run realistic conversations and watch credit consumption. Include extra agents, branding removal and voice usage in your budget if you need them.
For the broader product verdict, read our Chatbase review. To activate the current cashback offer, visit the Chatbase page on Rewardio.
Rewardio earns a commission when you sign up to Chatbase through our links, and we pass a share of that back to you as cashback. That is how the site stays free to use. Either way, the plans and prices above are laid out as they stand, not bent to push the sale. We would rather earn your trust than a single click. Pricing changes often, so every figure here is accurate at time of writing, check before you buy.
